How to Create a New Ticket

1. Step 1: Access the Client Portal

   Navigate to billing.coltnode.com. Log in with your existing account, or register a new one if you have not done so. Once logged in, you will be directed to your client dashboard.

2. Step 2: Find the Ticketing Section

   From the main dashboard, locate the "Open Tickets" section and click **"View All"**. Alternatively, you can use the navigation bar on the side to find the "Tickets" option.

3. Step 3: Create a New Ticket

   On the Tickets page, click the **"Create Ticket"** button located in the top-right corner.

4. Step 4: Fill Out Ticket Details

   A form will appear for your new ticket. Please provide the following information:

   • Subject: A brief, clear title for your issue.
   • Department: Select the most relevant department for your issue. These correspond to our support channels on Discord (e.g., Billing, Technical Support).
   • Priority: Choose the appropriate priority. Please be mindful when selecting **"High"**; this should only be used for urgent issues. Use "Low" or "Medium" for general inquiries that can wait.
   • Related Service: If your ticket is about a specific product you've purchased, select it from the dropdown list. You can leave this blank if the ticket is not tied to a service.
   • Message: Provide a detailed explanation of your issue or question. The more information you include, the faster our team can assist you. For technical issues, you can attach screenshots or relevant logs.

5. Step 5: Submit and Follow Up

   After filling out the form, click **"Create"**. Your ticket will be submitted to our support team. You will be notified when a staff member replies, and you can continue the conversation directly within the ticket.